Return Policy
Return Policy
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Returns
We stand behind the products we sell. If for any reason you are not happy with your purchase, exchange it for free and just pay for the shipping cost.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at proflatirons@gmail.com.
Exchange Policy
Our goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE!
• No Restocking Fees! We will waive all fees associated with your eligible exchange. $13.95 UPS Shipping charge will apply.
• Customer will be responsible to call our customer service at 1.248.252.2061 and pay for the shipment of the exchanged order. The reshipment can also be paid by sending a money order or check payable to Professional Flat Iron, Inc in the amount of $13.95 for local United States orders.
• Any balance remaining after your exchange will be refunded to the credit card submitted with your original order
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Professional Flat Irons
29155 Northwestern Hwy, #430
ATTENTION: NICOLE
Southfield, MI 48034
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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